The Standard All Others Compare To and Aspire To Be. Born in 1970, the original AR System adaptable application, Remedy Help Desk quickly acquired acclaim as, and still remains, the industry leader for solid IT support center call-ticket tracking and management. Additionally, Help Desk is the first ever application of its kind to be certified as ITIL-compatible by Pink Elephant. Today Remedy ARS Help Desk continues to set the bar for IT standards and guidelines, classically advancing the support community through multitiered enterprises, fast-paced web-enabled user environments, and highly integrated system infrastructures. At INSONA, it's a great source of pride to be seasoned specialists at installing and customizing implementations for the Remedy AR System Help Desk.